Goods must match their description, be of satisfactory quality and be fit for their stated purpose. For UK consumers, faulty goods normally carry a 30-day short-term right to reject, followed by applicable repair, replacement, price reduction or final rejection rights. Contact us so we can assess the appropriate remedy.
Where mandatory EU consumer law applies, your statutory conformity rights include the applicable minimum two-year legal guarantee, with any longer national protection preserved. This is separate from any manufacturer commercial warranty. A choice of English law does not remove mandatory protection available in your country of habitual residence.